HELP CENTER
Frequently Asked Questions
Everything you need to know about shopping with STRAVAG. Can't find what you're looking for? Contact our team.
Shipping & Delivery
We ship to 39 countries, including the United Kingdom, the European Union, the United States, Canada, Australia and New Zealand. Every order is tracked from dispatch to your door.
UK: about 7 days in total – up to 3 business days to process your order, then 3-4 business days in transit.
EU: typically 8-15 business days
USA, Canada, Australia & NZ: typically 10-20 business days
Your estimated delivery date is shown at checkout before you pay.
UK delivery is free on every order – no minimum spend. Shipping options and costs for other countries are shown at checkout.
UK orders have no customs charges. Orders to the EU and the rest of the world may be subject to local import duties and taxes, which are payable by the recipient unless the checkout shows them as included.
Once your order ships, you'll receive an email with your tracking number and a link to follow your package in real-time. You can also track your order anytime in your account.
Returns & Exchanges
We offer a 30-day hassle-free return policy. If you're not completely satisfied, return any unworn item in original condition within 30 days of delivery for a full refund or exchange.
Request your return from your account (open the order and choose Request return) or email info@stravag.com with your order number. We'll send you a prepaid return label, or return instructions for international orders, and guide you through the exchange or refund.
Yes – returns are free on every order, worldwide, within 30 days of delivery, as long as you use the return label or instructions we send you.
Once we receive your returned item, refunds are processed within 5-7 business days. Your bank may take an additional 3-5 days to reflect the credit.
Size & Fit
Visit our Size Guide page for detailed measurements. If you're between sizes, we recommend sizing up for comfort. Still unsure? Contact us!
Our footwear is designed to fit true to size based on UK/EU/US standard measurements. Each product page includes specific fit notes.
Click the Notify Me button on the product page to be first to know when it's back. You can also contact us for estimated restock dates.
Payment & Security
We accept: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Klarna (Buy Now, Pay Later).
Absolutely. We use SSL encryption and are PCI-DSS compliant. We never store your full card details.
Product & Quality
Every STRAVAG piece uses premium materials – genuine leather, high-quality fabrics, and durable components. Our designs blend timeless elegance with contemporary style.
Leather shoes: Use a soft cloth and quality leather conditioner. Store with shoe trees.
Apparel: Follow care labels. Professional cleaning recommended for delicate items.
Contact & Orders
Email: info@stravag.com
Live Chat: Mon-Fri, 9AM-6PM GMT
We respond within 24 hours.
Contact us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll change or cancel it for you. Once it has shipped, you can return it for free within 30 days.