HELP CENTER
Frequently Asked Questions
Everything you need to know about shopping with STRAVAG. Can't find what you're looking for? Contact our team.
Shipping & Delivery
We ship worldwide! Our primary markets include the United Kingdom, European Union, United States, Canada, Australia, and New Zealand. All orders are carefully packaged and shipped from our UK-based warehouse.
UK: 2-4 business days (Standard) | 1-2 business days (Express)
EU: 5-7 business days
USA & Canada: 7-10 business days
Australia & NZ: 10-14 business days
We offer FREE standard shipping on all orders over £100. For orders under £100, a flat rate of £4.95 applies for UK delivery. International shipping rates are calculated at checkout.
For UK and EU customers, all taxes are included. For customers outside the EU (USA, Canada, Australia, NZ), you may be responsible for local import duties and taxes upon delivery.
Once your order ships, you'll receive an email with your tracking number and a link to follow your package in real-time. You can also track your order anytime in your account.
Returns & Exchanges
We offer a 30-day hassle-free return policy. If you're not completely satisfied, return any unworn item in original condition within 30 days for a full refund or exchange.
Contact our team at support@stravag.com with your order number. We'll provide a prepaid return label (UK orders) and guide you through the process.
Yes! We offer free returns for all UK customers. For international returns, a small shipping fee may apply.
Once we receive your returned item, refunds are processed within 5-7 business days. Your bank may take an additional 3-5 days to reflect the credit.
Size & Fit
Visit our Size Guide page for detailed measurements. If you're between sizes, we recommend sizing up for comfort. Still unsure? Contact us!
Our footwear is designed to fit true to size based on UK/EU/US standard measurements. Each product page includes specific fit notes.
Click the Notify Me button on the product page to be first to know when it's back. You can also contact us for estimated restock dates.
Payment & Security
We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later).
Absolutely. We use SSL encryption and are PCI-DSS compliant. We never store your full card details.
Product & Quality
Every STRAVAG piece uses premium materials – genuine leather, high-quality fabrics, and durable components. Our designs blend timeless elegance with contemporary style.
Leather shoes: Use a soft cloth and quality leather conditioner. Store with shoe trees.
Apparel: Follow care labels. Professional cleaning recommended for delicate items.
Contact & Orders
Email: support@stravag.com
Live Chat: Mon-Fri, 9AM-6PM GMT
We respond within 24 hours.
Contact us within 2 hours of placing your order to make changes. After this window, you can return the item once received.